STATEMENT ON STANDARDS OF
SERVICE
The Cheshire Association of Local Councils exists to:
1. Protect and promote the
interests, rights, functions and privileges of Member Councils;
2. Assist Councils in the
performance of their duties and to promote and develop the social, cultural and
recreational life of towns and villages;
3. Promote widespread and well-informed interest
in local government.
To achieve the first objective, ChALC
will:
Subscribe to NALC to achieve
for its Members representation at national level; to receive all necessary
information; to benefit from the specialist legal services provided by NALC,
and to improve its links and co-operation with other County Associations.
Monitor the
subscriptions and services provided by NALC to ensure good value for money for
its members.
Respond to consultation
documents within the stated time limits as appropriate.
Keep in close contact with other
County Associations in the NW Region through the NW Federation of Town and
Parish Councils in order to facilitate the exchange of information and views
and to participate in the NW Regional Chamber.
Ensure that as wide publicity as
possible is given to the activities, values and views of ChALC in newspapers,
on radio and on TV. The Association’s Chief Officer and Executive Members
will make themselves available as required. In such matters the Association
will attempt to accurately reflect Members views.
To achieve the second objective
stated, ChALC will:
Issue bi-monthly newsletters—free
of charge—to all its members to publicise new legislation, changes in
regulations and any item of interest or concern to Member Councils.
Answer letters received from
Member Councils within five working days of receipt.
Receive telephone enquiries and
requests for assistance promptly and courteously. Messages left electronically
will be acknowledged within 24 hours.
Wherever necessary seek legal
advice on behalf of Member Councils. In these cases ChALC
will enter into a
Service Level Agreement with NALC to ensure that a response is provided
promptly.
Make representations to other
bodies on behalf of Member Councils.
Make its Chief Officer or an
Executive Member available to attend meetings of Member Councils when
requested.
Have available for sale to
Member Councils the forms and notices necessary for the proper conduct of
their business.
Manage the appropriate system of
borrowing approval on behalf of the Office of the Deputy Prime Minister and in
co-operation with NALC.
Support Area Meetings on behalf
of Member Councils to provide a forum for the dissemination of information and
to facilitate discussion and co-operation.
Work together with any other
body or agency interested in enhancing the social, cultural and recreational
life in the communities Member Councils represent.
Through the County Training
Partnership ensure that training for Parish and Town Councils is locally
delivered and remains affordable and accessible.
Ensure that those Member Councils wishing to
secure Quality Parish Council Status have adequate support and information to
achieve that aim.
To achieve its third objective, ChALC
will:
Provide training for Clerks and
Councillors on matters of interest to Member Councils and publicise training
events, conferences and seminars provided by other bodies likely to be of
interest to Member Councils.
Organise and promote conferences
and seminars for all those with an interest on subjects of importance to
Parish and Town Councils.
Work with the other tiers of
Local Government in Cheshire through the development of a Local Council’s
Charter to ensure that Town and Parish Councils in Cheshire can be active
partners in service delivery where appropriate and where desired by the
relevant Parish or Town Council.
In addition to it’s three stated
objectives, ChALC will:
Encourage Member Councils to
promote local interest in their work and keep their electorate informed.
Never refuse to give information
to anyone who asks on the statutory framework in which Town and Parish
Councils must operate. It will not, however, offer advice to any but Member
Councils.
Stock and promote a good
selection of publications relevant to the work of town and Parish Councils.
Make its Staff and Members
available to provide information wherever and through whatever medium is
available.
Make regular contact with
non-member Councils to explain the benefits of membership and to promote the
work of the Cheshire Association of Town and Parish Councils.
Welcome observations and
comments, at any time, from Member Councils on the delivery of the services it
provides.
March 2004